FAQ's

General Merchandise Information

 

HC products are hand doctored one by one in CHICAGO,IL. Some products may show a slight variance due to its hand doctored nature.

 

Shipping information

 

Shipping is calculated by weight, manpower, & packaging. Please allow up to 7 days to process your order. Processing time varies by volume of sales. We ship with USPS with tracking, which typically takes 3-7 days depending on your location.

 

TRIPLE CHECK YOUR SHIPPING INFORMATION UPON CHECKOUT. The fastest way to our blacklist of customers is having us manually change your shipping address. If you need a change of address, you may be instructed to pay double shipping or run the risk of a cancelled transaction.

 

If your package cannot be delivered and is returned to our HQ, we will be happy to ship it back to you. However, you will be responsible for the re-shipment costs.

 

HC is not responsible for lost packages. However, we will try our hardest to help you.

 

International Shipping is shipped First Class USPS by default (unless order is over 4lbs.) First Class USPS unfortunately does not provide tracking. Once these packages leave our HQ, there is no way for us to know where it is or how long it will take to reach its destination. HC is not responsible for any customs charges, taxes or fees upon international arrival.

 

If you would like to upgrade to Priority International shipping, email us IMMEDIATELY after your purchase. There will be a surcharge depending on your location.

 

Return Policy

 

All sales are final. We do not accept returns after shipment except in the case of a defective product, in which case we provide a full refund upon return. Returned products must be unworn & sent back with tracking (shipping will be reimbursed).

 

Due to limited quantities, we do not accept exchanges. We do not have a store credit option.

 

 

THE HIDDEN CHARACTERS

LATE SPRING 200017

 

 

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